R&D : Predictive Dashboard – Sales Performance & Supervision
Real-time management tool designed for contact center supervisors.
- Built a real-time dashboard showing queues, agents, and conversion rates
- Developed a predictive AI model to suggest optimal call times by customer type
- Aggregated data across tools: CRM, telephony, and calendar systems
- Tech stack: React, Node.js, PostgreSQL, Firebase, OpenAI API, Python (modeling), Power BI (connectors)
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